Newpklack Privacy Policy — How We Keep Your Data Safe

The Newpklack Privacy Policy is an important document. Reading it will tell you exactly what data we collect, why we collect it, and how it is used. We want every member to feel completely confident when using our platform.

By using the Newpklack website or app, you agree to this Privacy Policy. Any updates to the policy will be posted on this page.

When you create an account and use Newpklack's services, various types of information are collected. This information falls into two categories — what you provide directly, and what is collected automatically from your device or browser.

Information You Provide Directly:

• Name, date of birth, and gender — collected at the time of account registration.
• Mobile number and email address — for communication and verification purposes.
• Address — for identity verification during the KYC process.
• National ID card or birth registration certificate — for age and identity verification.
• Payment information — bKash/Nagad/Rocket number, bank account details.
• Conversations and complaints submitted through customer support.

Automatically Collected Information:

• IP address and device type — for security monitoring.
• Browser type and operating system — for platform optimization.
• Page visit time, session duration, and navigation patterns.
• Betting history and transaction records — to meet legal obligations.
• Login time and location — used to detect unusual activity.

Newpklack only collects information that is strictly necessary. We do not ask for data that isn't needed to provide our services.

Newpklack uses the information collected for the following purposes:

• To create and manage your account and verify login activity.
• To process deposits and withdrawals and confirm transactions.
• To complete age and identity verification (KYC).
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve complaints.
• To determine eligibility for promotional offers and bonuses.
• To improve platform performance and develop new features.
• To meet legal obligations and fulfill regulatory requirements.

Newpklack may use your information to send you relevant offers and notifications. If you'd like to stop receiving these communications, update your notification preferences in Account Settings or contact our support team.

Newpklack does not sell your personal data to third parties. However, in limited circumstances, information may be shared with specific parties:

In all such cases, data is shared only for a specific purpose and under strict confidentiality terms. Every third party that works with Newpklack is bound by a confidentiality agreement.

Newpklack uses cookies on its website and app. Cookies are small text files stored on your device that help the platform recognise you.

Types of cookies used on Newpklack:

• Essential Cookies: To maintain login sessions and keep core functionality running. These cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytical Cookies: To understand page visits and usage patterns — used to improve the platform.
• Security Cookies: To detect unusual activity on your account.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Newpklack features to stop working correctly.

Newpklack follows the highest industry standards for data protection. Several key security measures are in place at all times:

• 256-bit SSL/TLS encryption on all data transmissions — from your browser to our servers.
• Sensitive data stored in our databases is encrypted separately.
• Passwords are stored using bcrypt hashing — Newpklack never has access to your plain-text password.
• Automated fraud detection system — monitors unusual transactions in real time.
• Our servers and network are monitored around the clock, 24/7.
• Regular security audits and penetration tests are conducted.
• Staff access to data is role-based — not everyone can view all information.

If you still suspect that someone has accessed your account without authorization, contact Newpklack support immediately. We will investigate promptly and take the necessary action.

Newpklack does not retain your data any longer than necessary. However, certain information may be kept for a defined period where required by legal obligations.

• All data is retained for as long as your account remains active.
• Even after account closure, transaction records may be retained for up to 5 years in accordance with financial regulations.
• KYC documents are retained for up to 3 years after account closure.
• Customer support conversations are deleted after 2 years.
• If you request to opt out of marketing communications, your information is removed from our marketing lists immediately.

After the designated retention period, data is securely deleted or anonymized so that it can no longer be linked back to you in any way.

You have a number of rights over your personal data on Newpklack. To exercise any of these rights, please contact our support team.

To exercise any of these rights, email us at support@newpklack.click or reach out via live chat. Newpklack is required to respond within 30 days.

All Newpklack services are strictly for users aged 18 and above. We do not knowingly collect data from anyone under 18. Age is verified at registration, and additional documents may be requested if there is any doubt.

If a parent or guardian suspects that their minor child has created an account on Newpklack, please contact support immediately. We will investigate the account and take the appropriate action.

Newpklack may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, members will be notified by email or SMS.

Continuing to use Newpklack after any changes have been made means you accept the updated policy. We therefore recommend checking this page from time to time.

For any questions about our Privacy Policy, contact us at support@newpklack.click or via live chat.